I visited a client yesterday who had let their archive get somewhat out of hand. This is of course being polite as the main archive room looked like the aftermath of a coalition airstrike on Lybia.
"I bet you've seen worse" the client asked me hopefully. Fortunately I had my tact chip in and said "oh I see all sorts", this seemed to get me out of that one.
The Health and Safety people would have put up an exclusion zone around the archive room but being fearless in the pursuit of banishing bad archiving, I plunged almost head first into the sea of files and boxes and started to make my assessment.
The reply to my question of where are the accounts records were, received a hand being waved in a general direction, they could have been swatting a fly, I really wasn't sure.
A little physical exertion and a hint of danger, brought me back to the safety of the corridor and we started to talk cost and logistics. The breakdown of the cost of outsourcing a tidy archive and the cost the client was about to incur for sorting it out caused the door frame to be enlisted as support for a heavily leaning client. Yes you really should have kept on top of it but we can sort it out.
The client asked for it all just to be "sorted". There's never a magician with a wand when you need one is there. I said I would put a proposal together and subject to acceptance we could start straight away. Clients don't give hugs but I got the feeling one was being projected my way.
The moral is, keep on top of your archiving, know where everything is and if you need climbing equipment to get an HR file, you've lost the battle and need to call us!
www.thesafebox.co.uk
Your information is our business.
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