A sprint to the finish is a nice walk

We have been speaking to a government body for some time regarding an archiving project.

It seems that their existing supplier isn't quite hitting the mark with regard to the management of their archive. Specifically, they can't tell their client how many boxes they have, they can't deliver the right boxes back when requested, they can't find half the boxes that are requested and the invoicing is as wayward and accurate and a hedge fund managers forecast.  All in all, pretty shambolic.

The client has been picking our brains regarding the correct methods for archive storage and how we can help them sort this mess out. It turns out that there are 5 other document management companies trying to talk to them but they only want to talk to us; why?

Well for one we kept in contact with them in a non pushy way, we offered help and advice without seeking anything in return, we took time to understand how they want the project to run and what impact this would have on their operation.

So now, 11 months down the line we are about to have our first initial meeting with them. We are still a long way off from the finishing post but we will get there step by step, holding the clients hand on the journey.

Why would we go to so much trouble? Well the answer is simple, customer service and understanding. Sometimes sales isn't about the quick sale and the fast buck, if a client thinks you will breeze in, do a half baked job, take the money and disappear, then your relationship isn't going to develop very far.

We can react very quickly and get an archive moving in a few hours if needs be but we would always go back to the client to gain an understanding of what they need and want.

We do exactly what it says on the tin but beware, not all tins have the right contents!

http://www.thesafebox.co.uk/

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